North Bay Credit Union's core technology provider is experiencing a service disruption related to a cooling failure at the third-party data center that hosts its systems. This is a service availability issue, not a security incident. No data breach or unauthorized access to member data has been identified.
The provider and its technology partners are actively working to restore services. During this time, some services, including online and mobile banking, debit card transactions, and other services that rely on the affected systems, may be unavailable or limited.
We understand how important access to your financial services is and apologize for the disruption. We appreciate your patience and will continue to provide updates as more information becomes available.