We have received notice from our core technology provider that systems are being restored following the service disruption caused by a cooling system failure at a third-party data center.
At this time, some services may be available again; however, we are continuing to monitor system performance and restoration efforts. Members may still experience intermittent issues, delayed transactions, delayed processing, or temporary limitations as systems stabilize and outstanding activity is processed.
This is not a security incident, and no data breach or unauthorized access to member information has been identified.
Our provider continues to work through the recovery process, and we are monitoring updates closely. We recommend allowing additional time for transactions and account activity to fully update before contacting us regarding delays.
We expect to have a clearer understanding of the status of all services and processing by Monday and will provide another update as more information becomes available.
Thank you for your patience and understanding as services continue to be restored.